"A two day workshop on Making Hospitals Work - run by the authors of Making Hospitals Work Marc Baker and Ian Taylor.
Making Hospitals Work - 2 Day Workshop
Making Hospitals Work is a regular small group coaching 2 day workshop held at our offices in Goodrich, near Ross-on-Wye, or in-house at your hospital or organisation.
Workshop Objectives
This workshop will help hospital management teams to answer the following questions: -
- What are the biggest problems in your hospital?
- Do most of your patients go through similar diagnosis and treatment steps?
- How long does the end-to-end patient journey take - and how long could it take?
- What is the demand to get into your hospital – and how long do patients have to wait?
- How could you eliminate most of the waiting time within and between departments in your hospital?
- What is the demand to get out of your hospital – and how many patients are ready to go or are in the wrong beds?
- How could these activities be managed visually to track progress and to respond to problems and delays?
- Who will take responsibility for transforming the end-to-end patient journeys through your hospital?
Clinicians use the scientific method to diagnose and treat patients – which is the foundation of evidence based medicine. This workshop will show how we can use the same scientific method to diagnose to the root causes of broken healthcare systems and using evidence based management come up with the appropriate countermeasures to improve the patient experience, relieve the overburden on hospital staff and treat more patients while saving hospitals’ resources. It will show how to map the core end-to-end patient journeys and the critical support processes through your hospital and will go through our learning about how lean thinking has to be adapted to a healthcare environment. Finally it will discuss the role of the value stream manager in implementing change across the hospital.
Workshop benefits
Through instruction, small group discussions and exercises, the workshop will show the participants how to: -
- Funnel their organizations’ many problems down the to their single biggest problem
- Discover their current condition
- Set their target condition
- Establish the root causes of their single biggest problem
- Think differently to enable them to come up with and implement their own, carefully planned, successful solutions to their organizations’ biggest problem
Who Should Attend
You will benefit most from this workshop if you are a healthcare executive, physician, nurse, allied health, environmental services or other healthcare administrator who wants to move your organization to become a safer, more effective and efficient provider of patient care.
Essential Reading
Delegates should have read Making Hospitals Work - How to improve patient care while saving everyone’s time and hospital’s resources by Marc Baker and Ian Taylor with Alan Mitchell.
Available now from the on-line store
Workshop Instructors:
Ian Taylor and Marc Baker, senior fellows at the Lean Enterprise Academy and authors of Making Hospitals Work.
Marc Baker and Ian Taylor first met in 2000 whilst working for a Johnson & Johnson company in the UK. Prior to joining J&J Marc (who holds a degree in Process Engineering, is a Chartered Engineer and holds an MBA from Cardiff Business School) worked for a well known pharmaceutical company where he first began applying lean concepts and principles in a regulated industry.
Ian (a qualified Production Engineer with considerable experience in Operational Management) started his lean journey whilst managing operations within a highly competitive tier one, automotive supplier supplying Toyota, Ford and General Motors and assisting the organisation’s tier two suppliers in making their own Lean transformations.
While working together at J&J, Marc and Ian developed a robust, standardised and scientific approach to both applying and de-mystifying lean thinking. The company has enjoyed substantial increases in sales per employee, market share and profit margins through its application of Lean Thinking and Six Sigma.
Working at J&J also provided Marc and Ian the opportunity to work with its customers in the healthcare industry, where they began their first experiments in the application of lean to healthcare processes.
Since leaving J&J Ian and Marc have continued working together both with the Lean Enterprise Academy and as independent lean coaches. Specialising mainly in the UK healthcare industry they continue to learn and are further developing their scientific approach to both the application and de-mystification of lean thinking.
Book Now
Workshop Dates
The two day workshop will be running at our Goodrich offices every month (on Tuesday / Wednesday) as follows:
Dates to be announced
Registration
The 2 day workshop is £800.00 (plus VAT), or £700.00 if more than 2 delegates from the same organisation are attending.
To register, please telephone the office on 01600 890590, or email events@leanuk.org.
You said ...
“ The whole 2 days were invaluable, particularly the contextual discussions and practical examples that the facilitators supported throughout the 2 days. I came away with the confidence to apply the theory into practice straight away ”
“ Absolutely fantastic. Felt so empowered when I left. The hardest part was knowing which project to embark on first ”
“ Both facilitators were excellent communicators and expert in subject ”
“ Ian and Marc were particularly excellent facilitators. Clearly deeply familiar with their work while humble and generous with their knowledge. A truly excellent workshop ”
“ Enjoyed the relaxed atmosphere. Good use of exercises to support learning. Did not feel pressured. Left feeling excited about applying this at work. The book supplied is brilliant, clearly written and user friendly ”
“ A very enjoyable and yet challenging 3 days in lovely surroundings ran by Marc and Ian who have undoubted practical and theoretical knowledge and skills of the subject ”
“ The location is beautiful and perfect to remove one (both physically and mentally) from the day to day. All in all, an excellent 3 days - thank you ”
About Us
The Lean Enterprise Academy is a non-profit Academy established to develop knowledge of Lean Thinking and its implementation and to disseminate this knowledge through publications and workshops.
Contact us
Enquiries: info@leanuk.org
Orders: orders@leanuk.org
Telephone
Enquiries: 01600 890590
Fax: 01600 890540
Address
The Old Vicarage
Goodrich
Ross-on-Wye
Herefordshire
HR9 6JE