LEAN SUMMIT 2010
New Horizons for Lean Thinking
November, 2010
Chesford Grange Hotel, Kenilworth, Warwickshire, CV8 2LD, UK
The Lean Summit 2010 brought together some of the best lean pioneers to share their hard won experiences of what works and what does not. We presented some of the best examples we have found that illustrate these lean practices.
We also brought together many pioneers who have successfully taken lean into new areas, like healthcare, sales and service delivery and there was ample time for detailed learning and discussion with experts in workshops and at the Summit Dinner. We opened with a remarkable story – the transformation of the oldest hospital in Europe and we closed with another remarkable story of how McLaren, the most successful Formula One motor racing team, is building a new lean car company from scratch.
Speaker presentations - Video, slides and podcasts
The speaker presentation are now available as Video, Audio and as PDF slides. Many of the presentations are large and may take a few minutes to load. You may need to upgrade to the latest version of your browser and Adobe Reader to view this content. More instructions and links are provided on the speaker presentation pages.
We are in the process of creating podcasts for all plenary presentations. Please subscribe to podcasts to receive notification when new podcasts are available.
Day 1 - Plenary Sessions
Opening Plenary Session
Daniel Jones
Chairman, Lean Enterprise Academy
Takashi Tanaka
QV Systems
Lean for Leaders in the Executive Office
Sharon Tanner
Senior Leader, Boeing Commercial Airplane
Second Plenary Session
Transforming the Oldest Hospital System in Europe
Luigi Marroni
CEO, Azienda Sanitaria Firenze, Florence, Italy
Does Lean work in Sales and Service?
Torgeir Halvorsen
CEO, Jaeger Toyota, Norway
Breakout Session
Building a Business Case for Lean
Daniel Jones, LEA and
John Darlington, LERC
Day 2 - Plenary Sessions
Third Plenary Session
Lean Lessons from Financial Services
Fiona Roche
Head of Operations Excellence, LloydsTSB
(Presentation available soon)
Rethinking IT Service Delivery
Wolfgang Krips
Global Infrastructure Operations, SAP
Streamlining the Healthcare Supply Chain
John Ian Elliott, Johnson & Johnson
Unlocking the Healthcare Supply Chain Opportunities
Marc Baker, Lean Enterprise Academy
Harnessing the power of A3 Planning and Problem Solving
Dave Brunt
Lean Enterprise Academy
Closing Plenary Session
Reflections on Lean Leadership
James Womack
Lean Enterprise Institute, USA
Racing against Time: Building a New Lean Car Company
Anthony Sheriff
Chief Executive, McLaren Motors
Day 1 - Workshops
First Workshop Session
Experiencing Lean Visual Management
Takashi Tanaka
QV Systems and
Sharon Tanner
Boeing Commercial Airplane
Building a Business Case for Lean
Daniel Jones, LEA and
John Darlington, LERC
Managing a Lean Sales Process
John Kiff and
Dave Brunt, Lean Enterprise Academy
Streamlining End-to-End Patient Journeys
Marc Baker and
Ian Taylor, Lean Enterprise Academy
- Making Our Hospitals Work
Tania King, Calderdale & Huddersfield NHS Foundation Trust - End-to-End Patient Flow
Nicki Schmidt, Hotel-Dieu Grace Hospital - Redesign of Emergency Medicine
Dr. Paul Jarvis, Calderdale Royal Hospital
Second Workshop Session
Experiencing Lean Visual Management
Takashi Tanaka, QV Systems and
Sharon Tanner, Boeing Commercial Airplane
Designing Effective Lean Transformations
Daniel Jones, Lean Enterprise Academy and
René Aernoudts, Lean Management Instituut, Netherlands
Mentoring using A3 Thinking
Dave Brunt and
John Kiff, Lean Enterprise Academy
Developing a Lean Hospital Management System
Marc Baker and
Ian Taylor, Lean Enterprise Academy
- Improving Patient Flows with an End-to-End Approach
Mikael Forss, Karolinska University Hospital
Day 2 - Workshops
Third Workshop Session
Experiencing Lean Visual Management
Takashi Tanaka, QV Systems and
Sharon Tanner, Boeing Commercial Airplane
Mentoring Lean using A3 Thinking
Dave Brunt and
John Kiff, Lean Enterprise Academy
Redesigning IT and Service Organisations for Flow
(Also see Sense & Respond Diary)
Stephen Parry, See Business Differently
Unlocking the Healthcare Supply Chain Opportunities
Marc Baker and
Ian Taylor, Lean Enterprise Academy
Fourth Workshop Session
Experiencing Lean Visual Management
Takashi Tanaka, QV Systems and
Sharon Tanner, Boeing Commercial Airplane
Mentoring Lean using A3 Thinking
Dave Brunt and
John Kiff, Lean Enterprise Academy
Supporting Lean Service Delivery
Mark Palmer, OEE Consulting and
Fiona Roche, Lloyds TSB
(No slides used)
Creating a Lean Healthcare Supply Chain
Marc Baker and
Ian Taylor, Lean Enterprise Academy
Delegate Feedback ...
During the Summit delegates were encouraged to provide feed back which was then displayed on a large screen in the coffee break area. View on-line comments (posted during the event)
Day 1
Brilliant Opening to the Lean Summit 2010 ...
I can't wait to hear the rest of the programme over the next two days.
Thank goodness I came to the Summit - and its only day 1 opening plenary!
Professor Jones’ 5 points of a management role set the scene for Takashi Tanaka and Sharon Tanner’s shared experiences at QV systems and Boeing - priceless learning shared with the delegates - excellent
Good to share different experience through different industries. Looking forward to going ahead.
David Vivier
What a great day! It's so good to hear lean leaders talking about real experiments that are improving value for customers.
My first time here;
Excellent arrangement,
great inspiration and network expansion ...
Had a great first day -
I already cannot stop the thinking on what-to-do-next-when-I-return-in-the-office ...
Loads of inspiration!
Suzanne van Egmond
Currently at the Lean Summit 2010 ...
... brilliant speakers! Great networking opportunities too ...
Day 2
Great to see that everyone in this room shares the same concerns and passion about the Lean journey ...
Listening to the various presentations and experiences, I am even more enthusiastic about the future benefits that Lean will bring to my company !
Laurent Kuboj
Inspiring plenary session - has given me renewed enthusiasm ...
Loving the interaction in the workshops
Next time ... could you arrange visits to nearby Lean sites ?
Considering the Manager’s role in Lean deployment, how thinking and doing go hand in hand with using the scientific method and continuous reflection has given much food for thought!
It's so valuable to network with other lean implementers to learn, renew enthusiasm and realise that actually we are making a difference.
David Furley
Your reflections ...
First event of this kind I’d attended – I was amazed to find how big the Lean community is and it was useful to hear how different companies were processing
I became more enthusiastic for lean as helpful for an organisation in transformation. Case Stories told showed clear results.
What was the more useful thing learnt: Need to engage the executive. Lean must cascade down from the top and that you need to firstly determine your overall mission and focus on the key vital few issues and involve everyone.
I arrived at the summit with no idea as to how I could successfully implement LEAN across our commercial business. I left with vision and an implementation plan. Thank you
Sam Bax
I wonder if we Lean could achieve even more by paying more attention to the :
- new roles of management in relation to lean
- it is to them often a new paradigm
- people side / respect / behaviour ...
is a key issue in the West - could that be researched on further ?